Standard Warranty

ACADME and memoryexpress will help facilitate the return of defective product(s) to the manufacturer for repair or replacement at no cost to our customer within the first year when returned to a memoryexpress location.

• For clearance items this period is thirty (30) days, unless otherwise specified.
• Warranty may be void for product(s) with physical damages, modifying, altering or using a product outside its factory parameters will void its warranty and is not covered  by our standard warranty policy and IPR. This includes unsupported firmware, overclocking, under/over-volting, 24/7 operation @ full load (Power On Hours), excessive wear (Terabytes Written), and cryptocurrency mining / farming.
• Within this period ACADME and memoryexpress will facilitate the return of defective product(s) to the manufacturer for repair or replacement at no cost to our customer.
• Some manufacturers may require customers to contact them directly for warranty support

ACADME also offers a comprehensive In-Store Product Replacement (IPR) plan, available for purchase on most items we carry

• Benefits of Purchasing with an In-Store Product Replacement Plan
• IPR Frequently Asked Questions
• What's Not Covered Under IPR
• Disclaimer

 

Benefits of Purchasing with an In-Store Product Replacement Plan

 

Worry free product replacement service

With our In-Store Product Replacement plan simply bring the defective product to the nearest memoryexpress location with the original packaging and accessories. A technician will test it and confirm whether a replacement product is needed.

Replacements are new, not refurbished

With our IPR plan you get a new replacement product and not a refurbished product. This is an important difference from traditional warranty programs that only offer refurbished or reconditioned replacement products that tend to be more prone to failure.

Less down time

You get a new replacement for defective hardware during the IPR coverage period. This means instead of waiting weeks (typically) for a replacement from the manufacturer, you will have your IPR covered system, notebook, or product back within 5 business days or less.

Your technology is protected from obsolescence

If your entire system is protected with the In-Store Product Replacement plan memoryexpress will ensure that you have a complete working system in the event of a hardware failure. This means that if a component such as your motherboard were to fail, but the same CPU socket type is no longer available we will also replace the CPU with an equivalent one that will work in the replacement motherboard.

One-time cost is less than replacement cost

With IPR you pay only the one-time cost for the IPR plan which is far less than the cost of replacement and far less waiting. If you were to replace a component such as a video card without IPR you could pay hundreds to thousands of dollars for a replacement.

IPR is fully transferable

Your investment in IPR is transferable to the next owner of the product, giving long-term added value for resale and peace of mind.

Battery Life Protection NEW

With IPR, the battery capacity of your device is protected! memoryexpress will replace the product's orginal battery ONE TIME during the IPR coverage period if it fails to hold a 60% charge*.

*memoryexpress reserves the right to replace the battery with a third-party battery if the orginal replacement battery is no longer available.

 

IPR Frequently Asked Questions

What is the difference between the manufacturer's warranty and IPR?

IPR goes far beyond the standard manufacturer's warranty. With all replacement hardware being new and not refurbished, a trouble free exchange for defective parts is ensured.

Another important difference is that you don't need to ship a defective product back to the manufacturer for repair or replacement; you simply bring the product to the nearest memoryexpress location to have it replaced.

What if my product has been discontinued?

If your IPR covered product has been discontinued or memoryexpress is unable to provide the exact same product for replacement, an equivalent item with the same or similar technical specifications will be provided.

I have important information; can I just replace my notebook and swap in my old hard drive?

Absolutely, if your notebook is within the IPR coverage period and it becomes defective, as long as the exact same model of notebook is still available.

*Major hardware changes like this may require you to reactivate Microsoft Windows. *This procedure is only possible if your old hard drive is still operational.

I ordered online in Canada and there isn't a local memoryexpress, how can I use IPR?

For online customers in Canada that live out of town or in cities where there is not a local memoryexpress, memoryexpress will pay 2-way shipping* to and from memoryexpress for all defective products with an IPR plan. A prepaid waybill will be provided for returning the defective product to memoryexpress for testing. memoryexpress will also cover the cost of shipping to send you a replacement product.

* Not available for the Northern Territories.
* Local memoryexpress location is defined by 1 hour 30 minute driving time from delivery address to nearest memoryexpress store

Is my data covered under IPR?

Unfortunately memoryexpress is unable to warranty or guarantee any customer data due to the complexity and severity of intellectual property claims.

If I don't purchase IPR does that mean memoryexpress will not warranty my product?

No, memoryexpress will always take care of our customers with our standard 1-year warranty. Within the first year of purchase memoryexpress can facilitate warranty claims to the manufacturer for you, but cannot provide an in store product replacement without the purchase of an IPR plan.

What's Not Covered Under IPR

An In-Store Product Replacement will only be provided for defective hardware. If your IPR covered computer system or notebook has a software issue such as a driver incompatibility, software corruption, viruses or other malware, a memoryexpress service technician will restore your system to factory new condition at your nearest memoryexpress location. If data backup is required, requested and achievable an additional service charge will apply.

• memoryexpress does not warranty or guarantee any customer data due to the complexity and severity of intellectual property claims.
• IPR does not cover physical damage (including liquid damage) or product abuse, nor does it cover products that have been altered or modified.
• IPR does not cover the replacement of product(s) due to loss or theft.
• IPR is not valid if any security seals or serial numbers have been removed, tampered or altered.
• IPR is not valid for products with excessive wear or used outside their intended purpose (i.e mining / farming).

*IPR for a computer system covers only the case and components included within the case. External peripherals are not included under the IPR coverage for computer systems, as they are considered separate products. Applying IPR on each peripheral will be required for coverage under the replacement plan.

 

Disclaimer

Before an In-Store Product Replacement is provided a memoryexpress technician must test and confirm the validity of the claim. At this time the technician will determine whether the product can be repaired within a maximum of 5 business days or if a replacement product is needed.

On some occasions the repair of custom built computer systems may take longer than 5 working days, this is due to the difficulty in diagnosing some software / hardware problems with uniquely configured systems.

* Last Updated on November 7th, 2023